eBook Questions and Answers
I sometimes get asked specific questions about my eBooks. Here are the most common ones along with the answers.
- Q: "How do I get the eBook/s once I pay for it/them"?
A: As soon as the payment goes through, you are sent
an automatic confirmation email to the email address you used during the
checkout. That confirmation email also contains the download
instructions along with the secure download link. You simply click on
the link and the PDF file will download to your computer/device (depending on
file size and your internet connection speed, this can take several
seconds to several minutes). At this point you MUST SAVE the PDF
file after you open it because the secure download link has a time limit
(5 days or 5 attempts, which ever occurs first).
- Q: "Why do the secure download links have a time limit"?
A: For two main reasons: One, it prevents link sharing. Two, it saves server resources.
- Q: "Can I view the eBook on my iPad or other tablet"?
A: Yes, provided you have a PDF reader/viewer application
as most iPads, tablets, and smart phones come standard with (or can be
downloaded for free to your device).
- Q: "Do I need a specific tablet or eBook reader to view your eBooks"?
A: No. You can also view them on any computer (desktop or laptop) provided you have a PDF reader such as Free Adobe Reader.
- Q: "Can I save the eBook PDF file/s on my multiple devices (desktop, laptop, tablet, smart phone)"?
A: Yes. Once you download it, you can save/sync it like any file to any device.
- Q: "Can I print the eBook out after I get it"?
A: Yes. You can print the entire ebook or just specific pages if you wish.
- Q: "How big are the PDF files"? A: Setup & Tips (16MB), Beginners Guide (9MB), mSR/120SR (5MB), Training Gear (4MB), Swashplate (6MB).
- Q: "I never got the confirmation email, now what"?
A: Double check in your email junk or delete folder
to make sure it didn't get filtered there by mistake. Also confirm the
email you used during the checkout is in fact your correct and/or
working email address. Some people use a different email address in
their PayPal account from their normal working email address for
example. If you still can't find the confirmation email, contact me and
include the PayPal transaction number so I can find the transaction and
manually activate a new download link. NOTE: If you have never contacted me before & I have not whitelisted your email address, please use the Contact Me page and the form on that page. If you just try to email me direct at john@RChelicopterfun.com, your email will bounce back.
- Q: "The download link is not working for some reason or is taking forever to download"?
A: There can be several reasons for this. First thing to try is stop the download and then try clicking the link in the
email receipt from e-junkie again (and if you're on wireless try
plugging directly in). If the download stops again, or the speed is
still slow, it could be that a firewall or other internet security tool
is in the way. Temporarily disable what you can, then try again. If that
doesn't help (or simply doesn't apply), you might need to try your
download using another internet connection as some ISP's throttle the
speed of large downloads. If none of that works, not to worry. Simply contact me with the PayPal transaction
number stating the download is not working and I will manually email you
the eBook PDF file/s as email attachment/s. That's always the 100%
sure-fire work around solution :-)
- Q: "I don't have a PayPal Account, how can I pay"?
A: You don't need a PayPal account. You can also pay
with several major credit cards at the PayPal payment screen. PayPal
essentially becomes the credit card payment processor.
- Q: "I don't want to (or can't) use PayPal, do you accept any other payment options"?
A: My "official" answer to this is No. However, I
have on occasion accepted US Money Orders with these "alternative
payment option" requests. It's a hassle for all involved; especially for
you as the customer because of the fairly obvious issues.
It's not "click & read" fast & easy so that largely defeats the
whole instant downloadable eBook process that make eBooks so convenient
in the first place.
2. You have to get the money order and mail it to me and only once I
receive the money order, will I manually send you the eBook download
link/s. That's a lot of leg work and time involved for a low cost eBook
purchase. That said, most people who take me up on this payment option
purchase several eBooks so that makes it a little more justifiable.
3. Money order payments are NON-REFUNDABLE.
I strongly discourage it; but I get this "alternative payment" question
often enough that I wanted to include it in my eBook Q&A. If a US
money order is how you want to pay, please contact me with what eBook/s
you are interested in and I'll do my very best to accommodate your