I love hearing from my visitors and helping them.
Having said that, I often receive more emails in a day than I can handle.
Please feel free to have a look over the guidelines below to understand what questions I
will try my best to answer, and ones I may not be able to.
I get many daily and I do my very best to answer every one. I ask that you keep technical questions focused & concise for efficiency.
I first respond to my loyal eBook customer's questions. My customers always take top priority. I then respond to questions I know are not covered on any of the pages on my
website (assuming I know the answer of course). If a question is covered
on one of the pages, or in one of the eBooks, I will generally send
you a quick link to that page or eBook, usually along with some other
helpful ideas - at least I hope they help :-)
For me to give an accurate answer on a technical question, I need adequate information. "My heli won't fly anymore" or "spins around" unfortunately doesn't give me any useful info to help diagnose the problem. I need specifics. On top of that, trying to diagnose problems remotely is sometimes impossible; but there are lots of common issues so as long as I have a sufficient understanding of the problem, I will try my best to help.
Site feedback is always welcome so if you feel there is a topic I wrote about that needs a correction, I'm all ears. Peer review is after all a great fact checking tool (one that is not used enough these days unfortunately). Likewise, if I have missed covering an important topic, please let me know. That said, I don't pretend for a second to know it all and there are some subjects I simply don't know enough about to be an authoritative source to write about. I try to keep most of the information on this site fairly basic and easy to understand for beginners new to the hobby.
I definitely like to know if there are any technical issues with my site such links not working correctly, etc. so I can fix them promptly.
Seeing that I haven't flown every RC heli out there or
used every product, it's impossible for me to make objective recommendations on
specific models/components or what would be the best one for you. Moreover, I
don't know your budget, your flying area/environment, your skill level,
what brand/s is/are carried at your local hobby shop, if you're getting
one on one help from an instructor, or how deeply you want to dive in
and get your feet wet.
I cover all that on my Best RC Helicopter Page and as that page points out, there is no one best heli for everyone but I do give several examples of birds that I would consider for various types of skill sets, flying styles, and why I recommend them.
Naturally, if it's a helicopter or product I'm quite familiar with or own myself, I will of course give you my friendly 2-cents worth ;-)
As this is an RC helicopter site, I don't respond to non RC related topics such as I often get from people who are working on projects and want to know what off the shelf RC components might work for their design application. I'm not a design engineer! Technical questions related to hobby grade RC helicopters I'm happy to answer, but if it's off topic whatsoever, don't expect a reply. It would not be fair to others who have legitimate RC helicopter questions.
Short Answer... "Nope". Why? I get thousand's of visitors a day to my site and can't even keep up with the email load some days; imagine the implications if I started a phone/tech help service. That's what the hobby shops or technical helplines from the manufacturers are there for, not me.
Emails are simply a very time efficient method of communication. I'm upfront and available using this contact medium. I'm an RC helicopter enthusiast and want to help other enthusiasts if & when I can; but I can't man a phone 24/7. Phone calls simply take up massive amounts of time that I just don't have.
After you submit this email contact form, you will be sent an autoresponder confirmation email to confirm your contact form was sent to me and allows you to make any corrections to your original submission if need be.
Do not respond to this auto reply email unless you need to make a correction to your form submission.
If you don't get this confirmation email, you likely miss-typed your email address or you have filtering/whitelisting turned on that sent the confirmation to your email's junk or delete folder. The thank you message that will pop up after you submit the contact form will show the email address to whitelist.
I'll do my best to respond to you within 24 hours. At really busy
times of the year on my site such as Fathers Day, Thanksgiving &
Christmas, it may take longer. I also usually take weekends off for
flying time if I'm lucky, but the "honey-do
list" takes priority.
Lastly, if you don't get a response, please don't take it personally. It simply means I didn't have the time due to a heavy question day/s, you gave me an incorrect email address (that happens a lot), or perhaps the question was simply beyond my scope of knowledge & experience.
I respect your privacy and will never share your email address with anyone else.
"Wishing you successful fun flying,"
John Salt ;-)